The Rise of Embodied BPO
2025-10-07
Outsourcing began with labor arbitrage. Then came digital and cloud. The next evolution is embodied BPO—software agents that combine perception, reasoning, and tools to deliver outcomes, not tickets.
Outsourcing began with labor arbitrage. Then came digital and cloud. The next evolution is embodied BPO—software agents that combine perception, reasoning, and tools to deliver outcomes, not tickets.